InGeniusBlog.com

So, we still can’t send emails from our Blackberries. We tried for two days to fix this ourselves, and finally called RIM. Remember that this was a RIM Blackberry Enterprise Server installation that has been functioning flawlessly since it’s original (and harrowing) install.

Monday, after waiting for TWO HOURS, a support technician answered, and we were redirected to a knowledge-base article, then pretty much hung up upon.

And that didn’t fix anything.

Tuesday evening we called back, waited on hold for hours, then had a pleasant 2 hour call with a RIM tech support guy in Singapore, who went over our entire Blackberry Enterprise Server installation with us, then decided that the problem was actually a Microsoft failure, and directed us to a Microsoft knowledge-base article.

And that didn’t fix anything.

But, we’re a bit further. Apparently anyone with a Blackberry, who ALSO has admin priviledges can no longer SEND mail from their Blackberries.

What I can’t understand is that we’re having this huge issue, a local hospital is having this issue, but I don’t see it being reported anywhere in the blogosphere!

Update: WE’RE BACK!!!! Our blackberries can send mail again! We updated to the latest service pack (the brand-new SP2) on our servers, then updated some DLL’s (CDO files), re-ran the DST patch, ran the set-send-as script as mentioned in Matt Roberts’ comment. Note, we had run this script before, but it hadn’t worked. It all sounds pretty simple in retrospect, but it was quite the pain while in progress…