Blackberry all Fruity! DST Failure affects Blackberry ability to SEND MAIL.

So, we still can’t send emails from our Blackberries. We tried for two days to fix this ourselves, and finally called RIM. Remember that this was a RIM Blackberry Enterprise Server installation that has been functioning flawlessly since it’s original (and harrowing) install.

RIM Blackberry

Monday, after waiting for TWO HOURS, a support technician answered, and we were redirected to a knowledge-base article, then pretty much hung up upon.

And that didn’t fix anything.

Tuesday evening we called back, waited on hold for hours, then had a pleasant 2 hour call with a RIM tech support guy in Singapore, who went over our entire Blackberry Enterprise Server installation with us, then decided that the problem was actually a Microsoft failure, and directed us to a Microsoft knowledge-base article.

And that didn’t fix anything.

But, we’re a bit further. Apparently anyone with a Blackberry, who ALSO has admin priviledges can no longer SEND mail from their Blackberries.

What I can’t understand is that we’re having this huge issue, a local hospital is having this issue, but I don’t see it being reported anywhere in the blogosphere!

Blackberry

 

Update: WE’RE BACK!!!! Our blackberries can send mail again! We updated to the latest service pack (the brand-new SP2) on our servers, then updated some DLL’s (CDO files), re-ran the DST patch, ran the set-send-as script as mentioned in Matt Roberts’ comment. Note, we had run this script before, but it hadn’t worked. It all sounds pretty simple in retrospect, but it was quite the pain while in progress…

This entry was posted on March 14, 2007 at 3:16 pm and is filed under Blackberry, Blackberry DST Failures, DST, RIM, Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “Blackberry all Fruity! DST Failure affects Blackberry ability to SEND MAIL.”

  1. kristin Says:
    March 14, 2007 at 9:15 pm

    i’m lucky i guess. tmobile sent out a patch a while ago. people who are on BES should have admins who check up on things like that more often! the notices about updating have been all over the net since january.

  2. mattroberts Says:
    March 14, 2007 at 9:47 pm

    Rich,

    Have a look at this article: http://support.microsoft.com/kb/907434

    If it doesn’t work the first time use (from at the end of the script) instead of:

    “dsacls “cn=adminsdholder,cn=system,dc=mydomain,dc=com” /G “\BlackBerrySA:CA;Send As”"

    use:

    “dsacls “cn=adminsdholder,cn=system,dc=DOMAIN,dc=com” /G”DOMAIN\BlackberryAccount:CA;Send As”

    put your Domain ahead of the BES Account. i’ve been told this should be hitting a knowledge article soon.

    if this works you owe me a beer.

    good luck!
    m

  3. mattroberts Says:
    March 15, 2007 at 2:59 pm

    did this get worked out for you guys?

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